Reference

What You Agree To When You Use ptc 55 limited

These terms set out the rules for your account with ptc 55 limited — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket fit into that relationship.

Account holder responsibilitybKash, Nagad, Rocket paymentsJurisdiction-dependent accessOne account per personTerms updated with notice
ptc 55 limited What You Agree To When You Use ptc 55 limited
DATA AND SECURITY

How We Manage Your Account Data

Your account data is held securely and used only to operate your account, process payments, and meet any obligations we have under applicable law. We do not sell your personal information to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account by contacting support with your registered details.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.

Payment Records

Every bKash, Nagad, and Rocket transaction is logged against your account. If a payment record looks wrong, contact support with the transaction reference and we will investigate.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, change your password immediately and contact support to flag the account.

Requesting Changes

To update your registered details or request data deletion, submit a written request through live chat or email. We will confirm receipt and respond within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about your account or a transaction, our support team is available to help. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Live Chat Start a chat from the account dashboard. Available during published support hours — check the support page for current times.
Email Support Send your query to our support address listed in your account settings. Include your account ID and the clause or transaction in question.
Help Centre Our help centre covers common questions about account terms, payment rules, and what to do if a bKash or Nagad transaction is disputed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account rules, payments, and what to do when something is unclear.

The same terms apply across all regions, but your eligibility to use the platform depends on local law where you are. Players in Dhaka and elsewhere should check what is permitted under their local rules before opening an account.

We notify you before material changes take effect. If you do not accept the updated terms, you should stop using the platform and contact support to discuss closing your account before the change date.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is governed by these terms alongside the payment provider's own conditions. Both sets of rules apply to each transaction.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment method, we reserve the right to close the additional accounts and review any associated transactions.

Contact support via live chat or email with your account ID and a written data request. We will confirm receipt and provide the information within the timeframe required by applicable law.

Raise it with support as soon as possible, referencing the specific clause and the transaction or action in question. We will review the case and respond with our findings in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.